Jolana began her career with Dr. Manley in September of 2002. From her original position as a receptionist, Jolana showed an aptitude and interest in medical billing and assumed that role full time after 5 years as a key member of the front desk team. She is now our Billing Specialist, and plays an integral role in guiding both our staff and our patients through the ever-changing insurance industry.
Jolana is always available to interpret the provisions of a specific policy and makes a diligent effort to ensure that our patients have a complete understanding of how their coverage will apply to the treatment they receive at ERVC.
“I feel very rewarded when I get a denied claim processed and paid that otherwise would have caused the patient to pay more out of pocket, or when I help patients understand their insurance policies better!” – Jolana
When Jolana is not at work, she enjoys spending time with her family and especially likes watching her kids play at their sporting events. She also enjoys scrap booking as a hobby.